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City Launches 'Click West U' | InstantNewsWestU.com

City Launches ‘Click West U’

November 13, 2012

In an effort to help residents easily request city services, the City of West U has launched “Click West U.”

This new system will dramatically improve communication between the city and its residents by automatically routing requests to the appropriate employees, tracking all activity on each request, and providing performance reports and notification to city managers.

Residents can enter a service request through the city’s website, www.westutx.gov/clickwestu, or through a mobile application. Mobile applications for Click West U are available free of charge for Android, iPhone or iPad.

A helpful feature of Click West U is list of frequently asked questions for popular city topics, which may answer a question without having to submit a request.

“Click West U allows the City to resolve customer requests in a more efficient manner and also promotes accountability among staff,” City Manager Michael Ross said. “With this new system, the City of West University Place is open for business 24 hours-a-day, seven days-a-week, whether you’re using our web site or the free mobile applications to submit requests. Our primary goal is to respond to all citizen requests in a timely, courteous fashion.”

Click West U should not be used for emergencies or events in progress that require immediate response. For non-emergency events that require immediate attention, residents should call 713-662-0330. In the event of an emergency, residents should dial 9-1-1.

After entering a request online or via mobile app, the requestor will receive a message indicating the expected turnaround time of the service request. A tracking number will also be provided to easily check the status of the request online or by calling in. The appropriate city staff member will review the request and follow up with the resident directly, if necessary. Staff will log all contact with the resident in the system and the requestor will be notified of the solution to ensure the issue has reached a satisfactory resolution. Google Map functionality will help pinpoint the exact location of the issue, and multiple language options are available to users.

The Click West U mobile app can be downloaded for free by searching for “GORequest” (all one word) in the Apple App store or Android Market. Once downloaded to the iPhone, Android or iPad, open the application, select an issue, take a picture, and tap submit. The phone records the GPS coordinates for an exact location and sends the request directly to the appropriate employee.

The Click West U webpage can be accessed at www.westutx.gov/clickwestu. Other web enabled mobile devices, such as Blackberry, can browse the city website and use the mobile version of Click West U to submit requests.

InstantNewsWestu Staff

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